Many shippers face a frustrating scenario: customs brokers confirm cargo clearance and trucking companies claim delivery to the port area, yet goods mysteriously fail to appear in Yangshan Port's terminal system. This delays vessel loading and disrupts supply chains. Where does the breakdown occur?
Yangshan Port operates with distinct logistical requirements. Unlike most ports where inspections occur on-site, Yangshan conducts examinations at off-island locations. After clearance, Deepwater Port Logistics must collect containers and transport them to Yangshan's island terminal. The standard customs release confirmation typically requires 1.5-2 hours for processing. Thus, one common explanation for the discrepancy is that while goods have technically cleared customs, they physically remain in transit to the island terminal, causing system update delays.
Yangshan follows a strict "declare first, deliver later" protocol. Even when customs brokers complete declarations properly and obtain release approvals, terminal operating systems sometimes fail to record the information. This creates a gap between customs clearance and port acknowledgment, potentially missing critical shipping deadlines.
Shippers encountering this situation should first request their customs broker to verify the cargo's physical location within the port area. Simultaneously, they should audit the complete declaration process to confirm all terminal system entries were properly executed. For time-sensitive shipments approaching cutoff times, expedited handling procedures may be necessary to ensure terminal acceptance.
By systematically addressing each potential failure point—from physical transportation to digital documentation—shippers can prevent "cleared but not received" scenarios and maintain reliable export schedules through Yangshan Port.