Working in freight forwarding often presents challenges that can complicate operations. Below are some common issues professionals encounter, along with insights to help avoid unnecessary setbacks.
Customs Inspections
Customs inspections are universally dreaded in the industry. When working with a customs broker, it is common to agree that their responsibility is limited to securing "second release" (a term referring to clearance after initial inspection). Any additional costs arising from further inspections are typically justified, as the initial fee does not cover all potential complications.
Cutoff Times
Cutoff times for cargo submission vary significantly across shipping lines. While major carriers like Maersk maintain consistent schedules, other companies may adjust deadlines more flexibly. Generally, cutoff times are set 4–5 days before departure, but this depends on contractual terms. For instance, CMA CGM often imposes earlier deadlines compared to competitors.
Reefer Container Considerations
Although reefer containers share the same external dimensions as standard containers, their internal capacity is slightly reduced due to refrigeration and insulation equipment. This difference must be accounted for when planning cargo loads to avoid miscalculations.
Finding Clients
Prospecting for clients through direct outreach, such as visiting offices, is a traditional method but can be inefficient—particularly when inadvertently approaching competitors. A more effective approach is targeting businesses with active import-export needs. Persuasive communication, grounded in logical and empathetic reasoning, remains a valuable skill in securing partnerships.