Da Shun Bonded Warehouse Safeguards Highvalue Art Exhibition

In late 2022, Da Shun Regulatory Warehouse successfully resolved an import air cargo detention incident caused by a duplicate air waybill number. Through proactive coordination with customs and the airline, they quickly completed the air waybill number correction and cargo relabeling. Ultimately, the goods were delivered one day ahead of schedule, avoiding significant losses for the client. This demonstrated their professional and efficient service capabilities.
Da Shun Bonded Warehouse Safeguards Highvalue Art Exhibition

Imagine this scenario: a priceless collection of artworks, embodying artists' creative vision and public anticipation, nearly gets stranded at customs due to an oversight. With the exhibition opening imminent, this could have resulted in significant financial losses and reputational damage. Dasun Bonded Warehouse emerged as the unexpected hero in this crisis, leveraging its expertise to successfully resolve the emergency.

1. The Urgent Alert: A Race Against Time

On December 28, 2022, Dasun's customer service received an urgent email from Mr. Hou, an international freight forwarder. The message concerned valuable exhibition pieces scheduled to arrive from Tokyo on December 31 for a January 6 showcase at Beijing's 798 Art Center. The email stressed the critical timing - any delay would trigger substantial contractual penalties. Recognizing the gravity of the situation, Dasun immediately flagged the shipment as high-priority.

2. The Unexpected Hurdle: Missing Documentation

When the cargo arrived in Beijing as scheduled on December 31, an alarming problem surfaced - the airway bill information failed to appear in customs systems. This meant the artworks couldn't clear customs or enter the bonded warehouse. Initial assessments suggested the originating station in Japan might have failed to transmit the documentation. While standard procedures called for resubmission, the situation proved far more complex.

3. The Shocking Discovery: Duplicate Airway Bill

After the New Year holiday, when Dasun attempted to resubmit the airway bill, customs rejected the filing with an unexpected response: "Duplicate airway bill number - customs approval denied. Customs code: 0207." Investigation revealed the same airway bill number had been used for a shipment through Tianjin Airport in 2020. Under Chinese customs regulations, airway bill numbers cannot be reused within three years - the true cause of the missing documentation.

4. International Coordination: Solving the Documentation Crisis

The solution required coordinated international action: contacting the Japanese airline to verify the airway bill status, obtaining a new number from Japan, then applying to Chinese customs for documentation amendments. The timing couldn't have been worse - with both countries observing New Year holidays, obtaining timely responses seemed impossible. As the clock ticked toward the exhibition deadline, Dasun assured anxious clients: "We will exhaust all options to ensure on-time delivery."

5. The Breakthrough: Emergency Procedures Activated

On January 3, 2023, Dasun received the updated airway bill from Japan. Staff immediately initiated customs procedures for documentation correction and regulatory label changes. Through Dasun's coordination, both customs authorities and the Japanese airline prioritized the case, creating an emergency processing channel. By January 4 morning, all formalities were complete. That evening, the artworks were delivered - one day ahead of schedule, eliminating any exhibition delay risk.

6. Client Recognition: Professionalism Under Pressure

Mr. Hou praised Dasun's performance: "Despite the complications, Dasun provided exceptional support - truly impressive!" This endorsement validated both the team's dedication and the company's client-focused operational philosophy.

7. Lessons Learned: Strengthening Future Operations

The incident prompted Dasun to enhance its crisis management protocols. Future improvements include strengthening communication channels with airlines and customs, developing more robust contingency plans, and intensifying staff training to ensure seamless operations. The company remains committed to delivering efficient, reliable service while protecting client interests in high-stakes logistics scenarios.