In international logistics, air freight and express delivery services are often confused. Many clients focus solely on shipment weight when requesting quotes, overlooking their actual service requirements. For instance, when a customer wants to transport 200kg of goods to Los Angeles, they typically ask only for "air freight rates." However, in practice, their expectations may not align with traditional air freight services but rather reflect a simple price inquiry. This underscores the need for sales personnel to engage in thorough communication to understand clients' precise needs.
Traditional air freight generally transports goods only to the destination airport. Customers need only provide basic information—such as product description, number of pieces, weight, dimensions, and destination port—to obtain a quote. In contrast, express delivery services offer complete door-to-door shipping options. For these services, clients must provide the product description, number of pieces, weight, dimensions, and destination country details, with the important caveat that quoted prices typically exclude customs duties.
The primary advantage of express delivery lies in its premium service quality and faster transit times. Recognizing these distinctions and each service's unique characteristics proves crucial for customers making informed logistics decisions.
